Cancellation Policy

Once payment is confirmed for gold, silver, platinum, palladium, limited-edition bullion, or other precious metal products, the order is final. We cannot cancel or amend confirmed bullion orders because market prices fluctuate continuously and stock may be hedged or allocated immediately.

Cancellations are not accepted because the metal price has moved after checkout, because a customer changes their mind, or because an investment decision is later reconsidered. Please check all product, quantity, address, and payment details before submitting your order.

If an order arrives damaged, incomplete, incorrect, or appears to have been tampered with, you must contact us within 48 hours of delivery. We may request photographs of packaging and contents, order information, and other evidence so we can investigate with the courier or fulfilment team.

Returns are only considered where the wrong item was supplied, an item is damaged or faulty, or a verified fulfilment error has occurred. Approved returns must follow the instructions we provide and must be packaged securely for insured return transit.

Where a refund is authorised, it will be issued to the original payment method used for the order. Bank and payment provider processing times may vary after the refund has been submitted.

Refunds or cancellations are not provided for change of mind, customer ordering error, market price movement, speculative or investment losses, courier delays, customs delays, incorrect address details, or events outside our reasonable control.