Return Policy

A return may be considered if we supplied the wrong item, the item arrived damaged or faulty, or a verified fulfilment error occurred.

Delivery problems, missing items, visible damage, or tampering must be reported within 48 hours of delivery. We may ask for photographs, packaging evidence, and order details.

Approved returns must be sent within the timeframe we provide, remain in original packaging where possible, and be packaged securely with suitable insured delivery.

Returns are not accepted for change of mind, customer ordering mistakes, market price movement, investment losses, courier delays, customs delays, or events outside our reasonable control.

Approved refunds are normally returned to the original payment method and may take additional time depending on banking or payment provider processing.