Privacy Policy

We collect contact details, delivery details, account information, order history, payment status, support messages, and technical information needed to operate the website securely.

We use personal information to process orders, verify payments, arrange delivery, provide customer support, manage legal obligations, prevent fraud, and improve our services.

Card data is handled by our payment provider and is not stored in full by Aurum Exchange. Bank transfer proof uploads are stored for order verification and administrative review.

We share information only where needed with payment processors, couriers, service providers, professional advisers, regulators, or law enforcement where legally required.

We keep records only for as long as needed for business, tax, compliance, fraud prevention, and legal reasons. You may contact us to request access, correction, or deletion where applicable.